Return Policy

Last Updated: July 21, 2026

At PetPivot, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging and accessories
• Be accompanied by proof of purchase or your order number

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or damaged by the customer
• Items without original packaging
• Gift cards
• Clearance or final sale items
• Personalized or customized products (if applicable)

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Return Process

To start a return:

1. Email us at HleyPotter@outlook.com
2. Include your order number and reason for the return.
3. Our support team will provide return instructions.
4. Securely package the item and ship it to the return address provided by our team.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

• If the return is due to a defective, damaged, or incorrect item, PetPivot will cover the return shipping costs.
• For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. However, you may request a return after receiving the package in accordance with this policy.

Contact Us

If you have any questions regarding our Return Policy, please contact us.

PetPivot

Email: HleyPotter@outlook.com

Business Address:
980 NW North River Drive
Unit 134
Miami, FL 33136
United States